07Dec 2011
Nathan DeSutter
Internet is Out – Now What!

We live in a connected world, and wow when the internet goes out, it can have a huge impact to your business. Now What? Most Small Business Internet Providers are under NO obligation to you for actual service uptime. They don’t really have an SLA (Service Level Agreement). Oh well they say they do, but […]

05Nov 2015
Nathan DeSutter
In-House IT or Outsource IT Department?

Amazing how so many people are looking for a job yet finding the right person can be daunting. Let alone a qualified IT person that you can trust with the life blood of your company, your information systems.

7 questions to ask when interviewing an IT candidate…

12Sep 2011
Nathan DeSutter
The Real Costs of Downtime

I Declare that your IT should be a profit point NOT an expense. We can take any company be it ‘technology strategic’ or ‘technology dependent’ and increase their annual revenue well beyond the perceptive expense associated with IT. Thus taking what all your competitors view as an expense on their P&L Statements and making IT […]

Recurring IT Costs
09Jan 2017
Nathan DeSutter
Recurring IT Costs – What should you expect?

It’s easy to see that a light bulb needs to be purchased or a failed system needs replacement. But all too many times the reasoning behind why money goes into reoccurring IT costs seems to elude many. I hope to clear up what is to be typically expected of any modern business regarding what their […]

03Aug 2011
Nathan DeSutter
Is your IT a Profit Point? or an Expense?

I Declare that everyone’s IT should be a PROFIT POINT and NOT an Expense. I strongly believe we make our clients more money than IT Support costs. My methodology is to focus on the “end result”. What’s the “end result” ? The same thing everyone wants for their company = Satisfied Customers, Happy Employees, Enjoyable […]

27Feb 2013
Nathan DeSutter
Do Modern Systems Require Less Support?

  Yes and No. There is a shift of support. I’ve always find it weird how much ‘less’ of a good chair you get now and how much ‘more’ they cost. 15 years ago most support was centered on HARDWARE. Today (2013) hardware has become significantly better. So hardware related support has gone way down. […]

Cyber Monday
26Nov 2018
Nathan DeSutter
Cyber Monday 2018 – Protect Yourself

Looking forward to Cyber Monday?  So are the cyber-crooks.  Distracted shoppers willing to click on any ad or link provide ample opportunity to spread the holiday cheer of ransomeware, malvertising, and all sorts of attacks.  Make no mistake, they are preying on you.  See 6 Tips to protect yourself.

18Oct 2011
Nathan DeSutter
Who’s Your WebMaster?

  What’s a WebMaster? Who maintains ownership/control of yourcompany.com Who manages your Web and Email security / records / traffic? Has your website/Domain become compromised? Or even hijacked? Are you sure? How do you know?     If you manage a business and have any kind of digital presence (email, website, social networking), then knowing […]

13Oct 2011
Nathan DeSutter
Mistakes are Good?

  I think about this every day. True we are imperfect and we all make mistakes. As such we can either see it as a fault or an opportunity to improve ourselves. I vote for the latter.   As an IT provider this really goes to a whole new level. Making mistakes in IT can […]

11Oct 2011
Nathan DeSutter
What’s the difference between Business and Personal Computers?

Simple Answer: 1. Reliability 2. Feature set. For home, I may care more about: 1. Home photos / videos 2. General email and document use 3. Internet Surfing / Social networking, etc. 4. More Recreation and Family use. For Business, although the above may still apply, what trumps those wants are: 1. Reliability 2. Quality […]

IT as a Profit

We Declare that everyone's IT should be a PROFIT POINT and NOT an Expense. Our clients profit more than the IT Department investment. The methodology is...